How can I order stuff from you?
It’s super easy! Go to www.pretendagain.com and start shopping!
Do you ship to a specific country?
Check our Shipping FAQ for more details about shipping.
Do you charge VAT?
In most cases, we include VAT for most EU countries as a part of shipping by adding the shipping cost + VAT together. This should work for most cases, but there is a small chance you may still need to pay this on arrival. Please plan to settle any VAT due at the time of receipt according to your country's common methods. Check our Shipping FAQ for more details about shipping.
Why are your prices higher compared to other companies?
A few reasons, so please read on:
- We make almost all items to order, which does carry a higher cost.
- We work with our teams of magical elves to ensure they are paid a living wage, which is something we feel very strongly about.
- We provide the best customer service we can, and want all our customers to be happy.
- We strive to ensure our items are made in North America and Europe for quality and living wage purposes.
- And finally, we use a higher quality method of printing called sublimation. This style of printing gives our items brighter, longer lasting colors, compared to the more common method of silk screen printing. In short, our items are made to last and to look good while doing it!
We are always looking for options to adjust pricing and pass this along to every kiddo who purchases our toys!
What methods of payment do you accept?
Credit cards from Visa, MasterCard, and American Express. We also accept G Pay and Apple Pay. We do not accept cash, checks, Discover card, PayPal, cryptocurrency, or other payment methods.
Do you offer refunds?
No. We make each item to order, and as such we are unable to offer refunds for any reason. Once you have confirmed your order, there’s no turning back! (But really, why would you?)
Do you offer exchanges?
Yes, we can exchange your order items for the same order items if they arrive damaged, misprinted, or in poor condition. We cannot offer exchanges due to incorrect sizing, selected options being incorrect, address/delivery problems, or other human errors - this is because each item is made to order.
What if my item can't be delivered?
Check our Shipping FAQ for information. It's a great read and talks about shipping problems and such.
Can I change my address after ordering?
It depends on if we've started processing your order. Reach out and check, but we can't promise a change can be made, so double check your order!
Why does it take a few days for my order to process and ship?
As a small business we are always looking to keep our costs down and one way is to limit our inventory we have idle. Instead of inventory, we make your order just for you! You’ll get the freshest materials and newest "item smells" this way!
Can I order something for a friend?
Yes, but be nice to your friend and let them know first. We are unable to offer refunds for refused shipments and no one likes to waste money. If an order is refused for delivery we can look into having it routed to you for the cost of adjusting/shipping charges imposed by the shipping carriers.
Can I place an order by phone?
Yes, you can order using your mobile phone any time! Our site is both mobile and desktop friendly.
No really, can I call you to order?
No. As we are a small company right now, we cannot offer phone support. We actually DO read our emails all the time, though, so if you email us you’ll hear back no later than 24 hours (and usually a LOT faster than that).
Can I place an order by fax?
No. It's the 2020s now.