Refund policy

All Sales Final

For all items except diapers

By placing an order from PretendAgain you agree and certify you understand your order cannot be canceled and/or refunded for any reason. This includes, but is not limited to, choosing an incorrect size, product, refused shipment, or any other reason. Exchanges are only permitted if an item is damaged or defective upon arrival. Exchanges are not permitted due to incorrect sizing, selected options being incorrect, or other human errors - this is because each item is made to order.

Address changes may not be able to be honored upon the placement of orders. Please contact us to make the request, but please understand we cannot promise or guarantee this will be able to be done.

Items shipping to the EU may be subject to VAT upon delivery.

For diapers only

By placing an order from PretendAgain you agree and certify you understand your order cannot be canceled and/or refunded for any reason. This includes, but is not limited to, choosing an incorrect size, product, refused shipment, or any other reason. Exchanges are only permitted if an item is damaged or defective upon arrival and is unopened. Exchanges should be requested via our customer support email and must be approved by PretendAgain prior to being accepted. Return shipping for diapers due to incorrect size or circumstances not caused by PretendAgain is covered at the purchaser's expense. Replacement product shipping costs will be invoiced to the purchaser prior to acceptance of an exchange. Exchanges must be received by PretendAgain within 10 business days of acceptance. Acceptance will be provided over email.

Address changes may not be able to be honored upon the placement of orders. Please contact us to make the request, but please understand we cannot promise or guarantee this will be able to be done.

Diaper orders are limited quantity order items. Orders exceeding 4 bags and/or 1 case (which contains 4 bags), combined across a single order or multiple orders shipping to the same person OR the same address may be canceled without notice and monies paid for the excess product refunded to the purchaser.

(Last updated September 13, 2023)