Support FAQ

How can I get help with my order?

Customer Service is open from 8am to 5pm Pacific Time on Weekdays. We aim to reply to most messages within 24 hours/1 business day, though more complex requests can take up to 48 hours for an initial reply.

You can contact us one of several ways:

Support on social media was discontinued as of February 2024. This helps us be sure we don’t miss messages on other networks.

To help save time, include your order number. Pictures and clear descriptions of your order needs will help us help you faster.

Do you offer phone support?

Phone support is not available at this time, but we do read our emails!

You really don't offer phone support?

We really don't. Please reach out via email!

I am a representative for another company and would like to discuss marketing or other business opportunities with you. How can I contact you?

Thank you for your interest in PretendAgain! We are not accepting inquiries on marketing, distribution, or other partnerships at this time. Any unsolicited offers will not be responded to, sorry.  

I received an order I didn't place, can I learn more about where it came from?

Wow! Someone must really like you - you're so lucky! (And we're jealous!) We aren't able to discuss order details with anyone other than the purchaser, sorry. Please note this also includes being unable to confirm any details to any partners, family, spouses, friends, etc. 

My order arrived damaged or is incorrect. What should I do?

Email us! Please note, incorrect sizing is not something we can correct after you receive your order so double check before you check out.

Where can I find cleaning and care directions for my PretendAgain toys?

We've made a neato page with a list of each product and how to care for them. Check it out!

Where can I learn about what is coming out next from PretendAgain?

Check here:

I have an idea for a product! Can I tell you?

We’re always interested in general feedback for what types of products you would like to see next, but we cannot accept specific proposals for products. We are working on ways to get the community involved in helping choose category types, so check here later! You can always @GoPretendAgain on not-Twitter and tell us what you hope to see. Who knows what may happen!

Do you offer other services, such as babysitting?

Nope, sorry. Only adult standing. But really, none of the above.

Can I visit you at a physical location?

Not at this time. Storefronts be expensive, yo!

¿Ofreces ayuda en Español?

Si! Nuestro servicio al cliente en Español esta disponible a cualquier hora por e-mail: servicioalcliente@pretendagain.com.

Based on 966 reviews
94%
(906)
4%
(42)
1%
(10)
1%
(6)
0%
(2)
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TryAgains Diapers
J.M. (Ontario)
Large / Bag - 10 Diapers
LOVE These!

They're so fricken comfy, and they fit great. Keep doing what you're doing <3

Would buy again.
Beats the other diapers i tried out of the water...

P
TryAgains Hoodie - Caden
Parker S. (District of Columbia)
2XL / Incognito (OwO Edition)
Simply Awesome!

Fits well, very comfortable, keeps you warm, vibrant, and adorable. Nothing to not like here, the quality is incredible!

2XL / Standard (UwU Edition)
Awesome shirt!

So cute and adorable! Excellent quality and materials. Highly recommend!!!

E
TryAgains Diapers
Elliot Ownbey (Oregon)
Medium / Bag - 10 Diapers
Worth the price?

After buying and using I think 5 packs of try agains I have to say they are the highest quality cloth backed diapers on the market, the price was already higher than other abdl diapers and after the price increased I considered a different everyday Diaper but I ended up coming back to "try again" and they are still my favorite and definitely worth the extra money.

I mean the size is big but it fits and i love it! Thank you so much! -Max

L
I LOVE IT SOOO MUCH

It looks just WAYYY TOOO COOOOLL
it made my middle mind sooo happy and it looks soo cool with bright colors , I wear it everywere and it s ssuuuuuupa comfy :3

D
TryAgains Diapers
David Cramer (Texas)
Medium / Bag - 10 Diapers
Great (Without Terrifs)

I love these, They are Very good fit on me, Extremely Comfortable, good tapes Soft. my only complaint is these tRump Terrifs! I cant afford this $60.00+ on a regular Single Package of 10 Diapers! beyond that These are great.

I love the diapers, I do not love the additional charge of $15 per bag due to tariffs.

C
TryAgains - Gamer Pants - Jax
Cody Gonsales (California)
Standard (UwU Edition) / L
Amazing

Super cute and durable way easyer to clean than I thought worth the buy

C
TryAgains Hoodie - Caden
Cody Gonsales (California)
M / Standard (UwU Edition)
Amazing

Supper cute and durable way easyer to clean than I thought

C
TryAgains Hoodie - Jax
Cody Gonsales (California)
M / Standard
Amazing

Supper cute durable kinda easyer to clean then I thought and every on i know loves it

A perfect fit and super comfy!! Will definitely buy again!

Royal / S
Better than expected

The quality is amazing and it’s great love the shirt

d
Game On! Shirt (Bubblegum)
devon hurst (Colorado)
Pink / 2XL
Cool shirt

I love wearing this whale gaming and padded love how it fits

Black / 2XL
An amazing shirt exspesially for lil space

I tried on this shirt fits well I like it and it’s amazing to have on when I’m in lil space

A
TryAgains Diapers
Anonymous (Massachusetts)
Medium / Bag - 10 Diapers
Love them

Even with the tragedy of tariff increases, these are still my absolute favorite. Im buying a case of them next~

J
TryAgains Diapers
Jonathan (South Carolina)
Medium / Case - 40 Diapers
Tariffs :(

I absolutely love the TryAgains but unfortunately they are now a little out of my price range with the additional surcharge. The extra $60 per case brings the total a little to close to $200 for my budget. Once the tariffs are lifted I will definitely be re-stocking though.

C
TryAgains Diapers
Colin Kok (Minnesota)
Medium / Bag - 10 Diapers
Love!

These are amazing and are tied for my favorite diaper.

D
TryAgains Diapers
Deana Ramirez (Washington)
Best Diapers on the Market!

I love these diapers, I have never had a leak and I love the wetness indicator, they are soft and comfy and make me feel so secure!

ADORABLE

such a cute shirt and amazingly comfy

T
TryAgains Diapers
T.B. (Washington)
One of the best!

These diapers are one of the better ones I have ever tried! The fit is secure, good absorption, and swell factor. These have definitely lived up to the hype in my honest opinion!

It’s incredibly comfortable and very cute. I love it to bits

T
TryAgains Diapers
Tyler Baker (Oregon)
Medium / Bag - 10 Diapers
One of my new favorites

Over all these are pretty great. They're not gonna be the biggest of the noisiest. But for me and my current living situation, thats what I need. They're also the hook tapes. I always love these because they can be adjusted as needed. The normal sticky ones are cool, but I hate that if it ends up being too loose or not tight enough, youre generally just stuck with what you have. The designs are fun. I haven't had any issues with leaking yet. Love them.

Best diapers ive ever worn. Soft, great designs, absorbent, and perfect fit.