Shipping FAQ

Where do you ship from?

We actually ship from several places! Most of our products are made in the United States, however, some items are made in Mexico and Europe. Items are also shipped from the location closest to you that we are able to support.

Do you ship in discreet packaging?

For diapers: Yes! Orders of less than 3 bags will ship in a discreet, plain box. Cases will ship in a plain box with 3 purple stars and a barcode on it, but nothing else. The stars will appear as mostly decorative and do not contain any information or indication as to diapers being inside the box. We cannot accommodate requests for different boxes for cases, sorry.

Here's a sample photo of what our boxes look like:

BIG Cases ship in a plain box with no markings.

For items other than diapers: Yes! Your order will arrive in plain packaging or a padded envelope with some lettering and a barcode on the sides. There is nothing outwardly displaying your awesome purchase choices inside.

For all items: There is also nothing inside the package except your ordered product(s) & packing slip. We figured you didn't need another "info" postcard or set of stickers to not know what to do with!  ¯\_(ツ)_/¯ 

What will the return address on the shipping label say?

It will say “PretendAgain” and also the return address for that item. We can’t hide our company name on packages, even if you ask for it. Sorry!

How fast can you ship?

We make our non-diaper items to order, so plan on an average of 2-3 weeks for North America for production of your order plus shipping time. On average, it takes around a week to addresses in the western United States and about a week and a half for the midwest and the eastern US. For the most accurate times, check the item description before you buy it. Shipping can be as fast as overnight from the time of production.

In-stock diapers will ship within 3 business days of ordering.

Do you ship outside of the US?

For non-diaper items: Yes! We hope to be able to do this in the future for a lower price, but we do offer shipping outside of the US. Be sure to check our information on VAT/Customs/Duty, as well.

For diapers: We only ship these within the United States and Canada at this time. Please visit the TryAgains Diapers FAQ for more information.

Due to government restrictions we are unable to ship to the following countries: Algeria, American Samoa, Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bolivia, Botswana, Burkina Faso, Cayman Islands, Chad, Cook Islands, Cuba, Curacao, Ecuador, Egypt, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guinea Bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Morocco, Mozambique, Nepal, New Caledonia, Nicaragua, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Russia, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St Martin, Sudan, Suriname, Tajikistan, Tanzania, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uruguay, Vanuatu, Venezuela, Zambia, Zimbabwe.

Can you ship to PO Boxes or PMBs?

For diapers: No, except for APO/FPO boxes. We cannot ship diapers to standard PO Boxes.

For non-diaper items: Yes! To be sure your item ships correctly be sure you put "PO Box" or "Box" in Shipping Address Line 1 to ensure we mail things to you using the correct courier services. Be sure to check "Do you ship outside of the US?" for more details on what items are available outside of the United States.

Do you pay VAT/Customs/Duty?

VAT: For items shipping to the EU and other regions with VAT, we will make our best effort to collect VAT on your behalf up front. (This doesn't include any import taxes and duties, which you must pay directly.) If you find that you have paid VAT twice, please reach out to our customer service team and provide your order number and a receipt showing the VAT you paid. We will work with you to make sure you're only out one VAT payment.

Customs/Duty: No. Due to the wide configuration of VAT/Customs/Duty taxes we are unable to offer this option, however if a fulfillment center of ours can ship to you within your country, we aim to do so. (Not to mention, this is better for the environment.)

Can you change the value declared on customs paperwork to help reduce VAT/Customs/Duty?

No. That's asking for us to make a fraudulent declaration to the government. We like being in business.

What happens if my package cannot be delivered?

Ordinarily, it will return to us. We can re-ship it to you for the cost of shipping. Please note we are unable to offer this option 5 business days after a returned package and are unable to offer refunds for returned packages. (You are required to accept this non-refund policy at checkout before your order can be placed.)

Do you ship through Amazon?

No. Any products of ours sold via Amazon are unauthorized sellers and we are unable to provide support to you, so shop through us directly!

Based on 934 reviews
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TryAgains Diapers
Devon Giertz (Arkansas)
I Want More

I love these diapers! The cute designs, the fit, the absorbency, the materials used, and the cost is decently balanced! I have been wearing them full-time for the past 2 weeks and absolutely adore them! My only gripe is the Trunp surcharge but it's only $8 more compared to using the Shop mobile app. What I am hoping for is some new diaper designs! Perhaps some blue would be cool! Blue is my favourite colour. I love doing business with PretendAgains. They put so much effort, love, and care into their products. I have been ordering their diapers since 3rd of August of 2024 and their quality is always 10/10. Best thing about PretendAgains is they are always in stock. I wonder if they are going to make some plastic-backed diapers. That would be interesting to see!

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TryAgains Diapers
Joshua Poulin (Rhode Island)
I love them!!

They are really comfy and me and my friend really like wearing them!! Plus the designs are adorable!

A
TryAgains Diapers
Alex Reintjes (Washington)
So good!

These are my favorite diaper ever! If more diapers could be made like this, I'd be so happy!

Very good quality hoodie! It is well insulated yet breathable. Vibrant colors & beautiful design. The cut is definitely made for men, though.

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TryAgains Diapers
Tee (Utah)
The Perfect Diaper

I have always been on this quest to find the perfect diaper and cloth backs are my go to so when i found out about tryagains i got really excited but when they actually got here… omg… they are perfect. i have tried almost every other cloth diaper and these have the best cloth feel the tapes are super strong all the characters are adorable and i haven't leaked once even when I'm lazy about changing. These are fs going to be my go to for the foreseeable future.

Good diaper, but as a small man even the mediums are quite large! No fault of the manufacturing just got to offer a size small!

A
TryAgains - Relaxed Gamer Pants - Devin
Andrew Shewchenko (British Columbia)
Comfy and breezy

I've had the opportunity try both the fitted and relaxed version of the gamer pants, and while my preference is the relaxed for sure (lots more room in the seat for a big diaper), I kinda wish there was an in-between option as the pants become a bit swooshy at larger sizes. Still, very cute and perfect for sitting at home, not wanting to change.

Material is light-ish, not a thicker cotton like jogging pants. Colours are bright and vibrant, they are very comfy.

Excellent!

This fits very well and is extremely cute. And of course the materials are very quality.

T
TryAgains Diapers
Thomas Bailey (Georgia)
We love them, and they'd be even better in small!

My boyfriend and I love these diapers; the large fits great on me, but the medium is a bit big for him. A small would be perfect if you guys could get those as an option from the manufacturer!

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TryAgains Diapers
Jaden Stock (North Carolina)

diaper

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TryAgains Diapers
Richard Chambers (Florida)
Amazing Diapers 🥰😍😊😁

I love these and they are so soft and very absorbant ^^ best quality and comfort for my playtimes ^////^ :3 i will be buying these again when i run out 😋 keep it up!

These diapers are so adorable 😍 I can't wait to try them out tonight

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TryAgains Diapers
Anonymous (Oklahoma)
Best adult diapers

Love these diapers fit great, hold all of my “accidents” and then some. Definitely recommend that everyone try again!

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TryAgains Diapers
Logan Fletcher (Land Berlin)
So cute!!!!

These diapies make me feel so cute and little!!!

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TryAgains Diapers
T.R. (Ohio)
The Absolute Bestest

*Even better when properly fluffed*
These hold a lot and are currently my absolute favorite 😍

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TryAgains Hoodie - Jax
Anonymous (Ontario)
Comfy

Very comfy and cozy! But I do wish the bottom trim is stretchy so it’s easier to remove

A
TryAgains Diapers
Anonymous (Texas)
Most softest absorbent diaper ever 🥰

I’ve been in diapers most of my life . I was crushed in a car by a drunk driver very young . 27 months in Baylor hospital in Houston before I could talk and waddle again . My bladder was ruptured so badly they tried to repair it . All that stuff goes inside you and it takes months to clean out my insides . My bladder was forever destroyed along with a lot of other things . Braces on both legs and still use a custom wheelchair . I’ve tried every ABDL diaper out there for a very very long time (34 years) and ummmm medical diapers … yuk ! Recently try again was suggested I try them so we ( I’m married to my mommy wife) ordered a full case . One problem I have is plastic backed diapers I love but I’m allergic to plastics down there and get seriously bad irritation . That leads to constant diaper covers and that hides pretty patterned all over print diapers . Onesies help some , it’s what plastic is made of …oil . 2nd thing is the elastic it can cause irritation between my legs . Using a diaper cover presses the edges of a diaper into my skin … more irritation . Ok … Pretend Again diapers are plastic backed but has a double coating of soft material which keeps plastic off my skin no more irritation . Seriously ! Softest ever so I don’t need diaper covers anymore . 2nd thing no leaks that’s huge ! The absorbency is amazing usually mommy wakes me up around 3am to change me . That messes up my sleep pattern but with Pretend again I don’t need a middle of the night change . Believe me it counts so I can sleep deeply . Keep in mind I’m in diapers 24/7 it takes a lot of diapers to keep me dry through the day . Pretend again I can use only 2 diapers especially at home . If I need to go out in public mommy puts a dry one on me so I don’t sag to much . Yes everyone can see I’m in diapers . After years of diapers I don’t care what others think . Mommy buys me two sets of new ABDL clothing each month . I have quite a lot of cute outfits mommy puts together . But at home I’m usually in a diaper shirt and a diaper only most the time . When wet with pretend again mommy can see the pattern changes but she always pats my backside first . If I’m super soaked she says it goes to the bottom back . I’ve worn pretend again with 3 full voids and the back never gets wet . Nice ! No more bum rash 🥰 . Yes pretend again are a bit expensive but if you consider other diapers require two to three changes to one pretend again your actually saving money . The man that hit me insurance settlement provides 800$ a month for diapers and other medical equipment so I’m ok with the price . Now the cute art on the diapers …. If your having to wear all day every day it’s always nice to look down and see cute critters and bright pretty patterns . I hate plain white diapers , my doctor knows all about my ABDL status he doesn't care at all he has mentioned a couple times Wow I’ve never seen adult diaper that look so nice . ☺️
I hope this help you out there choose a thick comfortable all day functioning diaper . Stay padded if your ABDL ( I’m a toddler not AB )
Always take care of your skin because if you medically using diapers it’s very important to stay dry so you don’t get nasty rashes . ❤️🥰❤️ 🍼

An accurate depiction!

This shirt is the perfect mix of fun and competition! We get the leading edge my being properly dressed for long soggy gaming sessions!

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TryAgains Diapers
John Winebrenner (Ohio)
Amazing diapers!

The absorbency and capacity far exceeded my expectations. The colors and characters are perfectly cute. And the disappearing shapes are a fun feature.

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TryAgains Diapers
Anonymous (California)

Great

I loved this as well! I have it on me as I am typing this review and it is fantastic! I originally thought the price was steep (which I still do think it is, just a lot less) but I now know that it is because of the materials they use. Excellent product, 6 stars!!! ⭐️⭐️⭐️⭐️⭐️⭐️

Oh. My. Gosh. These pants are so adorable and so comfy! It feels like you have a cloud around your bottom half! You can hardly tell that they are there (with the exception of the warmth) if I could rate it 6 stars I would!!! ⭐️⭐️⭐️⭐️⭐️⭐️

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TryAgains Diapers
Skyler Johnson (Utah)
Amazing Diapers

Super cute and comfy diapers. Definitely one of the best.

Awesome product! Probably should have checked the sizing before ordering but I got an extra large and it ran a little small, other than that, looks great!

Despite the high costs, the quality is truly excellent. Incredibly comfy fit and they do a great job keeping me warm inside and outside. The pics are very representative of how the product looks in the flesh. Would buy again (especially if the prices drop)