Where do you ship from?
We actually ship from several places! Most of our products are made in the United States, however, some items are made in Mexico and Europe. Items are also shipped from the location closest to you that we are able to support.
Do you ship in discreet packaging?
Yes! Your order will arrive in plain packaging or a padded envelope. There is nothing outwardly displaying your awesome purchase choices inside. There is also nothing inside the package except your ordered product(s) & packing slip. We figured you didn't need another "info" postcard or set of stickers to not know what to do with! ¯\_(ツ)_/¯
How fast can you ship?
We make our items to order, so plan on an average of 2-3 weeks for North America for production of your order plus shipping time. On average, it takes around a week to addresses in the western United States and about a week and a half for the midwest and the eastern US. For the most accurate times, check the item description before you buy it. Shipping can be as fast as overnight from the time of production.
Super Special Note due to COVID-19: Normally, we turn our orders around as fast as possible, and we continue to do so. For the safety of our elves and due to disruptions in the worldwide economy, our orders are taking an average of 3 weeks to be completed and sent out within the US. Thank you for being patient with us and for your understanding!
Do you ship outside of the US?
Yes! We hope to be able to do this in the future for a lower price, but we do offer shipping outside of the US. Be sure to check our information on VAT/Customs/Duty, as well.
Due to government restrictions we are unable to ship to the following countries: Algeria, American Samoa, Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bolivia, Botswana, Burkina Faso, Cayman Islands, Chad, Cook Islands, Cuba, Curacao, Ecuador, Egypt, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guinea Bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Morocco, Mozambique, Nepal, New Caledonia, Nicaragua, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St Martin, Sudan, Suriname, Tajikistan, Tanzania, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uruguay, Vanuatu, Venezuela, Zambia, Zimbabwe.
Do you pay VAT/Customs/Duty?
No. Due to the wide configuration of VAT/Customs/Duty taxes we are unable to offer this option, however if a fulfillment center of ours can ship to you within your country, we aim to do so. (Not to mention, this is better for the environment.)
Can you change the value declared on customs paperwork to help reduce VAT/Customs/Duty?
No. That's asking for us to make a fraudulent declaration to the government. We like being in business.
What happens if my package cannot be delivered?
Ordinarily, it will return to us. We can re-ship it to you for the cost of shipping. Please note we are unable to offer this option 5 business days after a returned package and are unable to offer refunds for returned packages. (You are required to accept this non-refund policy at checkout before your order can be placed.)
Do you ship through Amazon?
No. Any products of ours sold via Amazon are unauthorized sellers and we are unable to provide support to you, so shop through us directly!